At Smell Essence Elixirs, we strive to provide high-quality perfumes and exceptional customer service. However, we understand that sometimes you may need to return or exchange a product. Please read our Refunds Policy carefully before making a purchase.
To be eligible for a return or refund, the following conditions must be met:
1. Unopened and unused products: The product must be in its original packaging, unopened, and unused.
2. Damaged or defective products: If the product is damaged or defective, please contact us within 7 days of delivery.
3. Incorrect orders: If we sent you an incorrect order, please contact us within 7 days of delivery.
To initiate a return or refund, please follow these steps:
1. Contact us via email at [insert email address] within 7 days of delivery.
2. Provide your order number, reason for return, and whether you’d like a refund or exchange.
3. We’ll respond with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
Refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to be processed.
If you’d like to exchange a product, please contact us within 7 days of delivery. We’ll guide you through the exchange process, and you’ll be responsible for the cost of shipping the new product.
Shipping costs are non-refundable, unless the product is damaged, defective, or incorrect.
If you have any questions or concerns about our Refunds Policy, please don’t hesitate to contact us.
This Refunds Policy was last updated on 12/12/2024. We reserve the right to modify or update this policy at any time.
Thank you for shopping at Smell Essence Elixirs!
